1. Introduction
Delsy Encomiendas (“we”, “us”, or “our”) respects the privacy of our users (“you” or “your”). This Privacy Policy describes how we collect, use, and disclose your personal information when you use our website (https://www.delsyencomiendas.com/) (the “Website”) and our related services for sending and receiving encomiendas (collectively, the “Services”).
2. Data Collected
● Information you provide:
○ Personal information such as your name, email address, phone number, and billing address when you, request a service, track a package, or contact us.
○ Information about the recipient of your encomienda, such as their name, address, and phone number (to facilitate delivery).
● Information collected automatically:
○ Usage data such as your IP address, browser type, operating system, referring URL, pages visited, and time spent on the Website.
○ Device information such as your device type and model
Use of Information
We use the information we collect for various purposes, including:
● To provide and improve our Services, including processing your requests for quotes, facilitating deliveries, tracking encomiendas, and handling customer service inquiries.
● To send you administrative information, such as order confirmations, delivery updates, and service notifications.
● To personalize your experience on the Website by recommending relevant services or content.
● To improve our marketing and promotional efforts, but only with your consent (you can opt-out of receiving marketing communications at any time).
● To comply with legal and regulatory requirements.
Sharing of Information
We may share your information with third-party service providers who help us operate the Website and provide the Services, such as payment processors, customs brokers, delivery companies, data storage providers, and IT service providers. These third parties are obligated to use your information only to perform services on our behalf and in accordance with this Privacy Policy.
We may also disclose your information if required by law or to protect the rights and safety of ourselves, our users, or others.
Your Choices
You have choices regarding your information:
● You can access and update your personal information in your account settings.
● You can unsubscribe from marketing communications by clicking the “unsubscribe” link in any email you receive from us.
● You can request to delete your information by contacting us at [insert email address]. However, please note that we may need to retain certain information for legal or record-keeping purposes.
Data Retention
We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax or accounting purposes).
Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We recommend that you choose a strong password for your account and keep it confidential.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website. You are advised to review this Privacy Policy periodically for any changes.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation. If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.9. Your Data Rights
General Rights
If you have left comments or requesting a quote on this website or have, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
Contact Us
If you have any questions about this Privacy Policy, please contact us at (info@delsyencomiendas.com) or (646-765-9495).
This Privacy Policy is effective as of 03/20/2024